FAQs
If you have any queries that aren't answered here don't hesitate to email us at support@offonshols.shop
WHAT IS OFF ON HOLS
We specialise in 7-day beauty countdown calendars to be used prior (or after) to your holiday or event.
ARE THESE JUST RANDOM PRODUCTS?
Absolutely not. The products are chosen to help prep you for your holiday, to be taken with you while away, for your bridal prep or for when you return from holiday
ARE YOU VEGAN AND CRUELTY FREE?
Every item has a logo next to it on the box to show whether it is vegan or cruelty free. No one believes in animal testing these days and no product sold in the UK has been tested on animals.
WHAT ARE YOUR SUSTAINABILITY AND ECO CREDENTIALS?
We take these issues very seriously.
All packaging is fully recyclable.
All packing peanuts are starch-based so dissolve.
The packaging is carbon balanced and certified by the World Land Trust
IS THE PACKAGING RECYCLABLE?
Yes
WHEN WILL MY ORDER BE DESPATCHED?
Within 3 days of ordering.
WHERE DO YOU SHIP TO?
Great Britain, Northen Ireland and Channels Islands. P&P rates vary and can be seen at checkout
MY BOX HAS ARRIVED DAMAGED
First, we are very sorry about this. E-mail us at support@offonhols.shop and, if possible, attach images of the damage. Let us know the extent of the damage and we will resolve this for you.
CAN I RETURN MY BOX?
Should you wish to return your order back to us, you must do so within 14 days of your order being received. After this period, we will not accept your order back for a refund. Please note that orders will only be refunded if all of the products are returned in good condition.
To return your box back to us, please e-mail us at support@offonhols.shop and we will issue you with return details. Returns cannot be accepted without this.
Please note that we are not responsible for covering returns postage fees - it's fine to send your box back via a Standard Delivery Service but we do ask that you keep your proof of postage receipt in the event that your box does not reach our Warehouse.
PATCH TESTING EVERY NEW PRODUCT
We require you to "patch test" any new products before using as they are intended. Patch Testing is to ensure that the product doesn't react with your skin. If your skin is going to react it's far better to have a small reaction on a tiny bit of skin rather than after you've slathered the product all over your face! Patch Testing protocols are as follows:
- Apply a small amount of the product behind your ear,. If you are currently using a steroid cream, or have been taking prescribed anti-inflammatory medication, your test may not be accurate. We recommend seeking advice from your doctor before changing your skincare products, as they can give you qualified advice.
- Wait! A patch test is normally left on for 24-48 hours, however if you are prone to reactions it is a good idea to leave on for 48 hours. This will allow time for delayed reactions to appear. However, if you feel any irritation at all immediately wash the product off and, if required, seek medical advice.
- Review results. If there is redness, any irritation or itching then desist use immediately and seek medical advice.
SOCIAL MEDIA
Off On HOls! is on social media.
Insta - find us @offonhols
Facebook - find us @offonhols
TikTok - @offonholsbeauty
We don't really hang out on twitter or other channels beyond these.